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Knowledge base
Problems, Complaints & Feedback
Feedback
2
I want to get in touch with someone - can you help?
I have a complaint - who should I send it to?
Good Feedback
0
Visiting Our Sites
FAQs
0
COVID-19
FAQs
0
Miscellaneous - to File
Misc
0
Restaurants
Reservations
7
Can I change my reservation?
Can I cancel my reservation?
Can I book a table?
I am running late for my reservation. What can I do?
Can I add more people to my booking?
View all 7
Allergies & Dietary Requirements
5
How can I find the menus for your restaurants?
Do you cater for vegetarians?
Do you cater for vegans?
Do you have gluten-free options?
Is your food halal?
Feedback
1
How do I provide feedback?
General
13
Do you take walk-ins?
Do you offer pasta-making classes?
Do you offer gift vouchers?
Do you allow dogs in your restaurants?
Are your restaurants wheelchair accessible?
View all 13
Delicatessen & Retail
Delicatesse & Retail
2
Do you do wholesale?
Do you have a delicatessen menu?
Events & Private Dining
Events & Private Dining
7
Do you offer bookings for larger parties?
Do you offer private hire of your restaurants?
Can we swap a dish for another in the Festa da Lina sharing menu?
Does the Festa da Lina sharing menu cater to special dietary requirements and allergies?
What decorations do you provide, can I supply my own ?
View all 7
Online Shop
Delivery FAQs
6
Where do you Deliver?
How much do you charge for delivery?
My delivery didn't turn up - please help
Can I pay extra to get my delivery sooner?
Can I leave specific delivery instructions?
View all 6
Placing an Order - FAQs
6
I have a question about delivery - can you help?
Is there a minimum order amount?
Can I save my card details & is it secure?
Why are there limits on certain items?
I can't find what I'm looking for?
View all 6
General
3
I can't find the product I'm looking for?
Is your food homemade?
Where are your products from?
Delivery Charges
1
How much does delivery cost?
After placing an Order...
6
I need to cancel my order - is this possible?
I put the wrong delivery address - can you help me change it?
I want to edit my order - can you help?
I'd like to change the delivery date of my order - can you help?
I haven't received a confirmation email - can you help?
View all 6
On the day of delivery
5
I will not be in on the day of delivery - please help?
What time will my delivery arrive?
Can I request a specific time slot?
Can I track my delivery?
My delivery hasn't turned up yet - should I be worried?
Use By and Shelf Life
1
How do I find out use-by dates?
Technical Problems
5
The website isn't working - what should I do?
I can't complete my order - can you help?
I'm having problems creating an account?
I've forgotten my password - please help
What is Shop-Pay?
Collection Questions
1
Can I collect my order?
Pasta and Sauce
3
How do I cook your pasta and sauce?
Can I freeze the pasta and sauce?
Is your pasta made fresh?
Packaging
3
Is your packaging recyclable
How is glass packaged for delivery?
How do you package fresh products?
My Account
3
Can I create an account?
How can I change my account details?
Can I delete my account?
Gift Orders
6
Can I place an order as a gift for someone else?
Can I leave a gift note with my order?
If it is a gift will they see the receipt?
How will I know if the recipient has received my gift?
Do you sell Gift Vouchers?
View all 6
New Products
1
I can't find what I'm looking for
Pricing
0
Refunds
2
I'd like a refund - what is your policy?
I am waiting for a refund for something - how long will it take?
Using the Website and Placing Orders
0
Help Desk Software
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